What is Report + Support?

Report + Support is an online tool developed by Culture Shift where students and staff can report issues of unwanted behaviour anonymously or via contacting an advisor to discuss. Report + Support is also home to information about internal and external support and our policies and procedures. 

Who can make a report?

UCA students and staff and visitors can make a report through Report + Support. 

What happens when someone makes an advisor report?
If you want action to be taken about unwanted behaviour that you have experienced or observed then you should make an 'advisor report'- one that will be assigned to an advisor to investigate. You can do so via the 'Tell us what happened' reporting option at the bottom of the screen.

Reports from students will be received by our Quality Assurance and Enhancement team who will assign it to an appropriate advisor such as a member of our Gateway Services, Campus Registry team our Accomodation team.

Reports from staff will be received by Human Resources and assigned to an HR advisor.

The advisor receives an email notification that a case has been assigned to them – no identifiable information is provided within this email alert. The advisor then logs into Report + Support to access information provided using their personal login details. The advisor then makes contact with the person who has made the report and they arrange a meeting to discuss the report. 

What happens when someone makes an anonymous report?

The report will be viewed by one of the  advisors

The administrators will first review the report to identify any risks that relate to duty of care. If no immediate risk is identified, no further, direct action will be taken. If any identifiable information is provided, the administrator will then remove the identifiable information.

The information kept will be for trend analysis and inform proactive prevention. 

What is the difference between anonymous and advisor reports? 
UCA does not know who has made an anonymous report, and therefore cannot reach out and provide support. If  someone wants to receive support or consider informal or formal options to address a concern, they should make a named report and speak to an advisor. 

What action can you take from anonymous reports?
Information provided within anonymous reports will be used as statistical data to understand what is happening and to inform proactive prevention work. The (roles or teams) will work with areas identified to address any concerning trends. 

How will UCA manage malicious complaints?
If a report is found to be malicious or vexatious, such reports will be addressed under existing student and staff procedures.

What do you do with the information gathered from anonymous reports?
We will analyse the trends and patterns that relate anonymous reports and take any positive measure, such as training of communication that could improve an area of concern.

What do you do with the data gathered from advisor reports?
The data collected from Report + Support is used, in an aggregated and anonymous format to inform our understanding of our culture through reporting and data analysis. Report + Support and the data that we receive from it is fundamental to our effort to build an inclusive community at UCA.

How secure is the data and information sent through the system?
Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice. The system has been security tested by both the developer, Culture Shift, and by (UCA|.  

How long is data sorted on the system?
We will only retain personal data for as long as necessary to fulfil purposes we collected it for. We will keep records of reports one year from case closure on the Report + Support system as outlined in the Privacy Notice. All personal data will be kept according to the Records Retention Schedule.


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