Letting us know you need help is perfectly normal and we believe we should all be able to talk freely about our mental health and wellbeing. 

If you’re worried about your mental health and wellbeing there are a number of things you can do: 

  1. Talk
  2. Report
  3. Get support

Talk -

If there’s a friend, family member or colleague that you can trust, talking things through with them can sometimes help.  They can listen and help you explore where you might access further support.

If you are in immediate danger or seriously injured, you can call 999 (or 112 from a mobile).  

Report - 

You can make an anonymous disclosure which will allow us to investigate mental wellbeing concerns in particular areas of the company.

Get support - 

 If you are a students....
 
Wellbeing tools 
Mywellbeing app- download on the app store 
 
Support: 
Wellbeing support and advice- contact gateway 
Counselling- contact gateway 
 
Gateway 
Canterbury: gatewaycanterbury@uca.ac.uk Tel: +44 (0)1227 817 314 
Epsom: gatewayepsom@uca.ac.uk Tel: +44 (0)1372 202 461 
Farnham: gatewayfarnham@uca.ac.uk Tel: +44 (0)1252 892 709 
Rochester: gatewayrochester@uca.ac.uk Tel: +44 (0)1634 888 734 
 
Further information 
UCA student services information:https://www.uca.ac.uk/student-services/ 
Student Union How can we help page:https://ucasu.zendesk.com/hc/en-gb 
 
Crisis support
We do not provide a crisis service, if you or someone you know needs immediate help or are experiencing a mental health crisis, please contact: 
Helplines: Kent- 0800 783 9111, Surrey- 0800 915 4644 (both 24/7) 
Call your GP and ask for an emergency appointment 
Call NHS 111 or call 999 for emergency services. 
The Samarians free on 116 123 or email jo@samaritans.org 
Text Shout to 85258 (24/7) 
There is also urgent help advice on https://www.mind.org.uk/need-urgent-help/using-this-tool 
 
If you are a member of staff.....
 
Wellbeing tools 
Mywellbeing app- download on the app store 
  
Support 
EAP (Employee Assistance Programme): This is an external and completely confidential service available to all UCA staff with a 24/7 phone line offering emotional support and information.  

For access, go to www.my-eap.com 
Username: UCAwell 

Or call 0800 1116 387 to speak with one of their helpline specialists. Management support is available on the online EAP, or call the dedicated helpline on 0800 1116 385 (9am-6pm Monday – Friday) 

TimetoTalk: Alternatively if you would like to talk to a UCA wellbeing champion you can email timetotalk@uca.ac.uk and request a confidential chat.  This is a scheme run by staff who are mental health first aiders. 


Crisis Support
(See student support) 

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There are two ways you can tell us what happened