Letting us know you need help is perfectly normal and we believe we should all be able to talk freely about our mental health and wellbeing. 

If you’re worried about your mental health and wellbeing there are a number of things you can do: 

  1. Talk
  2. Report
  3. Get support

Talk -

If there’s a friend, family member or colleague that you can trust, talking things through with them can sometimes help.  They can listen and help you explore where you might access further support.

If you are in immediate danger or seriously injured, you can call 999 (or 112 from a mobile).  

Report - 

You can make an anonymous disclosure which will allow us to investigate mental wellbeing concerns in particular areas of the company.

Get support - 

 If you are a students....
Wellbeing tools 
Mywellbeing app- download on the app store 
Wellbeing support and advice- contact gateway 
Counselling- contact gateway 
Canterbury: gatewaycanterbury@uca.ac.uk Tel: +44 (0)1227 817 314 
Epsom: gatewayepsom@uca.ac.uk Tel: +44 (0)1372 202 461 
Farnham: gatewayfarnham@uca.ac.uk Tel: +44 (0)1252 892 709 
Rochester: gatewayrochester@uca.ac.uk Tel: +44 (0)1634 888 734 
Further information 
UCA student services information:https://www.uca.ac.uk/student-services/ 
Student Union How can we help page:https://ucasu.zendesk.com/hc/en-gb 
Crisis support
We do not provide a crisis service, if you or someone you know needs immediate help or are experiencing a mental health crisis, please contact: 
Helplines: Kent- 0800 783 9111, Surrey- 0800 915 4644 (both 24/7) 
Call your GP and ask for an emergency appointment 
Call NHS 111 or call 999 for emergency services. 
The Samarians free on 116 123 or email jo@samaritans.org 
Text Shout to 85258 (24/7) 
There is also urgent help advice on https://www.mind.org.uk/need-urgent-help/using-this-tool 
Wellbeing tools 
Mywellbeing app- download on the app store
Togetherall- https://togetherall.com/en-gb/  

Employee Assistance Programme - Helpline & Counselling

24/7 Confidential helpline
Our counsellors and advisors are on-hand 24/7, 365 on 0800 756 0834. They can be called at any time for friendly support on medical, legal and financial issues in the strictest confidence – Health Assured are also ISO/IEC 27001 accredited.

Health Assured's helpline can provide immediate telephone support including, but not limited to:

  • Work related issues including management, stress, workplace, relationships, bullying and harassment.
  • Anxiety, stress, depression, low self-esteem, anger management.
  • Family, Marital and relationship issues.
  • Substance and alcohol misuse/dependency.
  • Bereavement.
  • Retirement.
  • Domestic abuse.
  • Health, critical illness and bereavement.
  • Lifestyle, exercise, diet and general wellbeing.
  • Personal legal information.
  • Medical information (available Monday to Friday, between 9am and 5pm)
  • Telephone advice relating to critical incidents.
  • Management support.
When you phone the helpline, you’ll need to confirm the company name 'University for the Creative Arts'. On some occasions you may be asked for a second verification, if this happens then please reference 'Reward Gateway'.

Counselling support
Health Assured have a network of over 1,500 counsellors across the UK and Ireland. Up to six structured telephone and only counselling sessions, per issue, per year for the employee, partner or spouse and dependants (between the ages of 16-24 in full time education). We deliver these via phone or secure online chat/VoIP.

Other Support
TimetoTalk: Alternatively if they would like to talk to a UCA wellbeing champion you can email timetotalk@uca.ac.uk and request a confidential chat.  This is a scheme run by staff who are mental health first aiders. 

Crisis Support
(See student support) 

There are two ways you can tell us what happened